Shipping Policy

Last updated: October 3, 2026

Please note: online ordering and delivery from lucarise.com are not open yet. To order, message us on WhatsApp or use our contact page, and we will confirm availability, delivery options and costs for your location. The policy below will apply once online orders open.

This Shipping Policy explains how and where Lucarise delivers orders placed on lucarise.com. All orders are shipped from our facility in Sohar Free Zone, Sultanate of Oman.

1. Where We Ship

We currently deliver to the Gulf Cooperation Council (GCC) countries: Oman, the United Arab Emirates, Saudi Arabia, Qatar, Kuwait and Bahrain. If you are outside these countries, or you are a distributor interested in another market, please contact us on WhatsApp.

2. Order Processing

Orders are usually processed and handed to the courier within 1 to 3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day. During busy periods or promotions, processing may take a little longer.

3. Delivery Times

  • Oman: usually 1 to 4 business days after dispatch.
  • Other GCC countries: usually 3 to 10 business days after dispatch.

These are estimates and are not guaranteed. Delays may happen because of customs clearance, weather, public holidays or courier issues outside our control.

4. Shipping Costs

Shipping costs depend on your location and order size, and are shown at checkout before you pay. From time to time we may offer free shipping on orders above a certain amount; any such offer will be shown on the website.

5. Customs, Duties and Taxes

For orders shipped outside Oman, any customs duties, import taxes or VAT charged by the destination country are the responsibility of the customer, unless stated otherwise at checkout.

6. Tracking Your Order

Once your order has been shipped, we will send you a confirmation with tracking details, where available, by email or WhatsApp.

7. Address and Delivery Problems

Please make sure your shipping address and phone number are complete and correct. We are not responsible for delays or failed deliveries caused by incorrect details. If a parcel is returned to us because it could not be delivered, we will contact you to arrange re-delivery, and additional shipping charges may apply.

8. Damaged or Missing Items

If your parcel arrives damaged, or an item is missing, please contact us within 48 hours of delivery with your order number and photos of the parcel and products. We will arrange a replacement or refund in line with our Refund and Returns Policy.

9. Wholesale Shipments

Delivery terms for wholesale, bulk and private label orders are agreed separately with our sales team.

10. Contact Us

For any questions about shipping, please contact us: