FAQ
Quick answers about ordering, returns and our products. Cannot find what you need? Contact us and we will help.
How can we help?
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Orders & returns
How can I order Lucarise products?
Right now we take orders by message. Contact us on WhatsApp or through our contact page with the products, quantities and your country, and we will reply with availability and the next steps. Lucarise is based in Sohar Free Zone, Oman.
Do you deliver?
Online ordering and delivery are not open on the website yet. Message us on WhatsApp with your country and city, and we will tell you what is possible for your order.
Can I return a product?
If an item arrives damaged, defective, expired or not what you ordered, contact us within 7 days of delivery with your order number and clear photos of the product and packaging. We will offer a replacement or a full refund. Because our products are food and drink, we can only accept returns of unopened products in their original sealed packaging, requested within 7 days of delivery. Full details are in our Refund and Returns Policy.
Our products
What does “no added sugar” mean for your drinks?
Our instant drinks are sweetened with stevia Reb-M and have no added sugar. See our guides on stevia Reb-M and the no-added-sugar matcha latte for more detail.
Where are Lucarise products made?
Lucarise instant drinks are made in Oman and packed in single-serve sachets.
For business
Do you sell wholesale, or offer private label?
Yes. We work with cafes, hotels and restaurants, distributors and retailers, and offer private label and bulk orders. See our For Business page or contact us on WhatsApp.
Talk to us
Our team is happy to help with orders and products.
