Privacy Policy

Last updated: October 3, 2026

This Privacy Policy explains how Food Legend Industries (FZC) SPC, trading as Lucarise (Commercial Registration No. 1652003), Sohar Free Zone, Sultanate of Oman (“Lucarise”, “we”, “us” or “our”) collects, uses and protects your personal data when you visit lucarise.com, contact us or buy our products. We process personal data in line with the Personal Data Protection Law of the Sultanate of Oman (Royal Decree No. 6/2022) and other applicable laws.

1. Information We Collect

  • Information you give us: your name, email address, phone number, billing and shipping address, company name (for wholesale and private label enquiries), and any message you send us through our contact form, email or WhatsApp.
  • Order information: the products you order, order history and delivery details. Card payments are processed directly by our payment providers; we do not see or store your full card details.
  • Technical information: IP address, browser and device type, pages visited and similar data collected automatically through cookies and analytics tools.

2. How We Use Your Information

  • To process and deliver your orders and handle returns.
  • To respond to your questions, wholesale requests and partnership enquiries.
  • To create and manage your customer or wholesale account.
  • To improve our website, products and customer service.
  • To send you news and offers, only where you have agreed to receive them. You can unsubscribe at any time.
  • To meet our legal, tax and accounting obligations and to prevent fraud.

3. Cookies

We use cookies that are needed for the website and shopping cart to work, and analytics cookies that help us understand how visitors use the site. You can block or delete cookies in your browser settings, but some parts of the website, such as the cart and checkout, may not work properly without them.

We also use Microsoft Clarity to understand how visitors use our website. Clarity collects usage data such as clicks, scrolling, mouse movements, pages viewed and device information through cookies and similar technologies, and may create heatmaps and session recordings. We use this information only to improve the website. Microsoft processes this data on our behalf; for more information, see the Microsoft Privacy Statement.

4. Sharing Your Information

We do not sell your personal data. We share it only when needed to run our business, with:

  • Payment providers that process your payments securely.
  • Shipping and courier companies that deliver your orders.
  • Website hosting, email, messaging (such as WhatsApp) and analytics providers that support our services.
  • Government or legal authorities when the law requires it.

Some of these providers may store data outside Oman. Where this happens, we take reasonable steps to make sure your data stays protected.

5. Data Security and Retention

We use reasonable technical and organisational measures, including encrypted (SSL) connections, to protect your personal data. We keep your data only as long as needed for the purposes described in this policy or as required by law, for example for tax and accounting records.

6. Your Rights

Subject to applicable law, you may ask us to access, correct or delete your personal data, withdraw your consent, or object to marketing messages. To make a request, contact us using the details below. We will respond within a reasonable time.

7. Children

Our website is not directed at children under 18, and we do not knowingly collect personal data from them.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date of the last update shown at the top.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: